Complaints Policy

Caversham Group is committed to providing a professional and transparent service.

How to Raise a Complaint

If you are dissatisfied with any aspect of our service, you can submit a complaint in writing.

Please include:

  • Your name and company

  • Details of your complaint

  • Any relevant supporting information

Our Approach

We will:

  • Acknowledge your complaint promptly

  • Investigate the matter thoroughly

  • Respond with our findings and any proposed resolution


Important Note


Caversham Group operates as a commercial finance arranger and does not provide regulated consumer services. As such, complaints are handled internally and are not subject to the Financial Ombudsman Service.